Policies

Cancellation,  Rescheduling & No Show: 

Your appointment is very important to me and is reserved specifically for you.  I understand that sometimes you may need to reschedule or cancel your appointment;   however, I kindly request that you provide at least 48 hours to avoid cancellation fees.  Please notify me directly at marialavoiehair@gmail.com as soon as possible with any changes.

Cancellation with less than 48 hours notice:

Should you cancel your appointment with less than 48 hours notice, a 50% cancellation fee will be due before a new appointment is scheduled.

Cancellation same day and no shows:

Should you cancel your appointment the day of, or no show, a 100% cancellation fee will be due before a new appointment is scheduled. 

Late Arrival:

If you are running late, I will do my best to accommodate you. However,  your services may need to be adapted to fit the remaining appointment time, without adjustment to pricing (i.e. no blow dry, etc). If you arrive more than 15 minutes late, your appointment may need to be rescheduled and the appointment will be considered a same day cancellation and the 100% cancellation fee will apply. 

Multiple Rescheduling:

Any more than three rescheduled appointments in a 12 month period will result in no longer being able to pre-book appointments. Or, a non refundable deposit will be required to pre-book. 

Adjustments:

I want you to love your hair!  If you are having challenges, please let me know within 7 days of your visit so I may correct the issue with no additional charge.  Please note, this policy does not cover a situation where you may have changed your mind.  For example: at the appointment you decided you wanted to go darker with your hair,  but, now you want it to be light again.  This would be a charge. 

Product Returns:

Should you make a retail purchase you are not happy with, please notify me within 7 days of initial purchase and I will gladly apply the full value of the returned product to another product of your choice.  All sales on hair brushes, Revitalash products, and Color Wow are final. 

Gift Certificates:

Gift Certificates are non-transferable and non-refundable.